Refund Policy

Energy Gas Bundle ("we", "us", "our") helps customers compare and enroll in electricity and natural gas plans offered by licensed energy suppliers. This Refund Policy explains when a refund may be available and how to request one.

1. Our service is free to you

We do not charge customers to compare plans or to enroll. In most cases, the only charges you pay are those billed by your energy supplier or local utility for the energy you use.

2. Charges billed by your supplier or utility

Energy charges, deposits, connection fees and early termination fees are set and collected by your supplier or utility, not by us. Refunds of those amounts follow the supplier's or utility's own terms. If you believe you were billed incorrectly, we will help you contact the right company and explain your concern.

3. When we may issue a refund

If we ever charge you directly for a service and any of the following apply, you may request a refund:

• You were charged more than once for the same service.
• You were charged for a service you did not authorize.
• We were unable to provide the service you paid for.

4. How to request a refund

Call or email us within 30 days of the charge. Please include your full name, phone number, the date and amount of the charge, and a short description of the issue. We review every request and reply within 5 business days.

5. How refunds are paid

Approved refunds go back to the original payment method. Depending on your bank or card issuer, it can take 5 to 10 business days for the refund to appear on your statement.

6. Changes to this policy

We may update this policy from time to time. The "Last updated" date at the top of this page shows when it was last changed.